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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
• Portals    • Search & Findability     • Knowledge Management
• Web 2.0    • Customer Communities     • Social Networking.
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Free Downloads
  • Ecommerce Search Planning and Evaluation Framework, Version 1
• PSGroup Bull’s-Eye: Ecommerce Search Solutions
• Customer Service KM Evaluation Framework
Upcoming Workshops
  • Customer Scenario Mapping Introductory Training
 (Dates to be determined.)
Communities
  • Patty's Pioneers
• Patty's Visionaries
• CSM Exchange
Browse Research
 

• Briefing requests
• Patricia Seybold's Speeches
• Patricia Seybold's Podcast on Uganda Rural University for Women
  
 

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eNews is a free email newsletter from the Patricia Seybold Group. eNews is published periodically and lets you know what's new at the Patricia Seybold Group. It includes our recent perspectives on the industry, latest research, upcoming events, and information about Patricia Seybold and her best-selling book, Customers.com, her second book, The Customer Revolution, as well as her latest book, Outside Innovation
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