Susan E. Aldrich Senior Vice President Senior Consultant/Analyst (Link to Full Bio) (PDF of Full Bio) Current Research Focus: Search Solution Landscape Product Search, Findability, and Navigation Self-Service and Support Search Enterprise Search Site Search Quality of Customer Experience (QCE)SM Customer Metrics

The Essentials

• Ecommerce Search Planning and Evaluation Matrix, Version 1
  A Blank Matrix to Facilitate Your Evaluation
  09/04/2008 - Susan Aldrich
• Ecommerce Search Planning and Evaluation Framework, Version 1
  How to Plan and Select Search, Navigation, and Discovery Solutions for Ecommerce Web Sites
  08/28/2008 - Susan Aldrich
• PSGroup Comparison Matrix: Ecommerce Search Solutions
  Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems
  07/24/2008 - Susan Aldrich
• PSGroup Bull’s-Eye: Ecommerce Search Solutions
  Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems
  07/24/2008 - Susan Aldrich
• Enterprise Search Planning and Evaluation Matrix, Version 3
  A Blank Matrix to Facilitate Your Evaluation
  01/17/2008 - Susan Aldrich
• Enterprise Search Planning and Evaluation Framework, Version 3
  How to Plan and Select Search, Navigation, and Discovery Solutions for Web Sites, Applications, Intranets, and as Enterprise Platforms
  01/03/2008 - Susan Aldrich