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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
• Portals    • Search & Findability     • Knowledge Management
• Web 2.0    • Customer Communities     • Social Networking.
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Free Downloads
  • Ecommerce Search Planning and Evaluation Framework, Version 1
• PSGroup Bull’s-Eye: Ecommerce Search Solutions
• Customer Service KM Evaluation Framework
Upcoming Workshops
  • Customer Scenario Mapping Introductory Training
 (Dates to be determined.)
Communities
  • Patty's Pioneers
• Patty's Visionaries
• CSM Exchange
Browse Research
 

• Briefing requests
• Patricia Seybold's Speeches
• Patricia Seybold's Podcast on Uganda Rural University for Women
  
 

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