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Chief
Customer Officer, by Jeanne Bliss
(Read Patricia Seybold's Review) |
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Branded Customer Service, by Janelle Barlow, Paul Stewart
(Read Patricia
Seybold's Review) |
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Democratizing Innovation, by Eric von Hippel
(Read Patricia Seybold's Review)
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Return on Customer: Creating Maximum Value From Your Scarcest Resource, by Don Peppers, Martha Rogers
(Read Patricia Seybold's Review)
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value , by Frederick F. Reichheld, Thomas Teal
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Loyalty Rules! How Leaders Build Lasting Relationships, by Frederick F. Reichheld
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Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock, by Larry Selden, Geoffrey Colvin
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Building Great Customer Experiences: Revised Edition, by Colin Shaw, John Ivens
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Clued In : How to Keep Customers Coming Back Again and Again, by Lewis Carbone
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Creating and Delivering Totally Awesome Customer Experiences, by Gary W. Millet, Blaine W. Millet
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Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers, by Bernd Schmitt
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Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day, by Michael D. Basch
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How Customers Think: Essential Insights into the Mind of the Market, by Gerald Zaltman
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