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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
Portals    • Search & Findability     • Knowledge Management
Web 2.0    • Customer Communities     • Social Media.

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Our People

"Smart soulful people who care about your customers."

Experienced Senior Consultants

Each of our senior consultants has 20+ years of experience and depth of expertise across multiple industries, disciplines, and technologies. All of our consultants divide their time among:

  1. Hands on client consulting and advisory work
  2. Research, analysis, writing, and publishing
  3. Running workshops, facilitating peer group and customer sessions, educating executives, and teaching our methodologies to our clients.

Departmental Contacts

COO and Chief Community Officer, Membership Renewals, Sales, Marketing, Press, and Speaking Opportunities 
Kerstin Delaney 

617.742.5200 x3133
kdelaney at psgroup.com

Customer Service, Reprints, Publishing, Technical Support
Fanny Wong
617.742.5200 x3115

fwong at psgroup.com

Alumni

We are proud of those who have contributed to our reputation and our success. There are many who have contributed their time and talent over the 20+ years we've been in business. Notable Patricia Seybold Group Consultants/Alumni include:

  • Judy Davis
  • Wayne Eckerson
  • Michael Goulde
  • Judith Hurwitz
  • Anne Thomas Manes
  • Geoffrey Bock
  • David Marshak
  • Brenda Michelson
  • Mike Milliken
  • John Rymer