1971

• Publish The Seybold Report, focusing on pre-press composition and typesetting technologies.

1976

• Patricia Seybold Launches Seybold Report on Word Processing, later renamed Seybold Report on Office Systems, Provides Consulting and Seminars.

1980

• Seybold Launches Seybold Report on Professional Computing; Jonathan Seybold launches Seybold Seminars—the premier conference in the pre-press publishing systems market (later sold, along with Seybold Publications, to Ziff-Davis).

1985

• Patricia Seybold spins Patricia Seybold’s Office Computing Group out of parent company, later renamed: Patricia Seybold Group—Publishes: Patricia Seybold’s Office Computing Report, Patricia Seybold’s Network Monitor, Patricia Seybold’s Unix in the Office; Provides Consulting and Runs Seminars.

1988

• Patricia Seybold Group runs its first Patricia Seybold’s Executive Forum (October) and Patricia Seybold Technology Forum (April). Speakers throughout the years included: Bill Gates, Dr. Wang, Robert Reich, George Conrades, Bill Joy, Jim Allchin, Skip Walter, Meg Lewis, and a host of IT luminaries. leading edge early adopters of technology and business visionaries.

1989

• Patricia Seybold helps to form the Object Management Group by recruiting members, facilitating meetings, co-creating the strategy.

1990

• Jonathan Seybold sells original parent companies--Seybold Publications, Seybold Consulting Group and Seybold Seminars—to Ziff-Davis, who sold them in turn to Softbank, who sold them to Key3Media, who then sold them to MediaLive.
• Patricia Seybold Group (happily independent and privately held) launches Notes on Information Technology (NOIT) the first client-interactive research service published in Lotus Notes, covering Groupware, Open Systems and Distributed Computing.

1994

• Patricia Seybold Group offers five Web-based research services—E-commerce, Data Warehousing, Open Systems, Distributed Computing and Workgroup Computing; Patricia Seybold shifts company’s strategy from information technology research and consulting to research and consulting on customer-impacting IT and customer-centric business strategies.
• Patricia Seybold launches Patty’s Pioneers—by invitation only peer group of IT architects pioneering in distributed object computing.
• Patricia Seybold Group evolves its large format conference business into interactive workshops, featuring a new interactive design methodology, later to be named Customer Scenario® mapping.

1998

• Patricia Seybold Group merges separate research services into a single weekly Strategic Research Service, later renamed the Customers.com Advisory Service.
• Business Best-seller published: Customers.com: How to Create a Profitable Business Strategy on the Internet and Beyond, authored by Patricia Seybold with Ronni Marshak.

1999

• Patricia Seybold launches Patty’s Visionaries—by invitation only peer group of E-Business and Customer-centric Executives.

2000

• Patricia Seybold Group begins licensing its Customer Scenario® Mapping methodology.

2001

• Ground-breaking book published: The Customer Revolution: How to Thrive when Customers are in Control, authored by Patricia Seybold. Patricia Seybold Group Develops Quality of Customer Experience (QCE)^SM methodology and Customer Flight Deck^SM performance monitoring framework.
• “Get Inside the Lives of Your Customers” by Patricia Seybold published in the Harvard Business Review, May, 2001.

2003

• “Tween” Research published: BRANDchild: Remarkable Insights into the Minds of Today’s Global Kids and their Relationship with Brands authored by Martin Lindstrom, co-author: Patricia Seybold.
• Patricia Seybold Group launches new interactive workshop series: Executive Strategy Seminars in: Enterprise Content Management, Portals, Multi-Channel CRM and Services-Oriented Architecture along with Introduction to QCE^SM 101: Customer Scenario® Mapping.

2003/2004

• Patricia Seybold Group produces research designed to support customers’ decision-making when selecting customer-impacting technology solutions. Each topic area includes: Executive Guides, Evaluation Frameworks, Product Comparisons, In-Depth Product Reviews and Bull’s-Eye Ratings in the following topic areas: Campaign Management; Collaboration; Customer Intelligence; Customer Data Warehousing; Enterprise Content Management; Multi-Channel CRM; Portal Platforms, Search and Navigation for Customer Self-Service; Search and Navigation for Product Information; Web Services Deployment Platforms.

2004/2005

• Patricia Seybold is the Subject Matter Expert for American Productivity and Quality Council’s (APQC) benchmarking study “Managing the Total Customer Experience”.

2005

• Patricia Seybold Group Launches QCE^SM Community of Practice.

Patricia Seybold’s two brothers are also industry luminaries:

• Jonathan Seybold, who pioneered electronic publishing and desktop publishing.
• Andrew M. Seybold, who is the leading guru in mobile/wireless computing.