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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
Portals    • Search & Findability     • Knowledge Management
Web 2.0    • Customer Communities     • Social Media.

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Our Clients
(Download PDF of Our Clients List)

We have 20,000+ individual business clients—people who have chosen to be in relationship with us. Many of you have been with us for over a decade. Many clients receive the highlights of our research in order to stay abreast of the “PSGroup take” on customer-impacting technologies and customer experience trends. Other clients attend our workshops. Some clients are members of our by-invitation-only peer groups. Others hire us as consultants to guide their team through strategic projects and/or to provide ongoing guidance for customer-impacting initiatives. Most clients are also members of our advisory services.

Partial Client List (by Industry)

  • Advertising / Publishing
  • Aerospace
  • Automotive
  • Benchmarking
  • Biomedical / Chemical
  • Clinical Information Services
  • Consulting
  • Consumer Direct Marketing
  • Consumer Products / Packaged Goods
  • Distribution
  • Financial Services / Banking
  • Food Processing
  • Government
  • Health Care
  • High Tech / Supply Chain
  • Human Resources / Benefits / Recruiting / Training
  • Imaging
  • Insurance
  • Intellectual Property
  • Logistics / Transportation
  • Manufacturing
  • Marketing
  • Non-Profit / Not-for-Profit / Quasi-Governmental
  • Pulp & Paper
  • Religious
  • Research
  • Retail / Apparel
  • Telecommunications / Cable
  • Travel and Hospitality
  • Utilities / Gas & Electric
  • Venture Capital

Partial Client List (by Company)

  • 1-800-Flowers
  • Abbott Laboratories
  • Advo
  • American Cancer Society
  • American Heart Association
  • American Institute of Physics
  • American Productivity and Quality Center
  • Ameritrade
  • Amway/Quixtar
  • Astec Power
  • ATG
  • Austrade
  • BEA
  • Beckman Coulter
  • Boeing
  • Borland
  • Blue Cross Blue Shield
  • Bowstreet
  • British Telecom
  • Business Objects
  • Center for Quality Management
  • Christian Science Publishing Company
  • Cisco Systems
  • Citibank
  • Citrix
  • Comcast
  • Commonwealth of Massachusetts
  • Compuware
  • ConAgra Foods
  • Copyright Clearance Center
  • Countrywide Financial
  • Crate & Barrel
  • Deluxe
  • Digitas
  • DuPont
  • Eastman Chemical
  • Electrabel
  • Elefanten
  • Emirates
  • EPRI
  • Federal Home Loan of Pittsburgh
  • Fidelity Investments
  • Foodhandler
  • France Telecom
  • General Motors
  • Groove
  • Guardian Life Insurance
  • Helzberg Jewelry
  • Hewitt
  • Hewlett-Packard
  • IBM
  • Intel
  • International Paper
  • Keyspan
  • Kodak
  • JDV
  • John Hancock
  • L.L. Bean
  • LifeWay Christian Resources
  • Loomis Sayles
  • Los Alamos National Labs
  • Maritime Life
  • Mark Logic
  • Marriott
  • Maxtor
  • Metropolitan Life Insurance
  • Microsoft
  • Molecular
  • Monster.com
  • The Money Suite
  • National Semiconductor
  • Nextel
  • Nortel Networks
  • Optimisa
  • Oracle
  • Orient Overseas Container Lines
  • PGGM
  • Philips Medical Systems
  • Philips
  • Physicians Mutual
  • Progressive Insurance
  • Sabre
  • Scientific-Atlanta
  • Snap-On Tools
  • Snowbird Capital
  • SPS Commerce
  • Sun Microsystems
  • Staples
  • Stellent
  • Symantec
  • SystemExperts
  • TeaLeaf
  • Tetrapak
  • Thomas Publishing Company
  • Toro
  • Unilever
  • United Educators
  • Up-to-Date
  • U.S. Airforce
  • U.S. Navy
  • Wells Fargo
  • Wordmap
  • Xerox
  • Yellow Pages Group